Our Contact Information:
By Standard Mail:
Boards on Nord
641 Nord Ave. Suite D
Chico, CA, 95926
Customer Service Availability: Monday through Friday from 10 AM to 5:30 PM PST.
By phone: (877) 614-6673
Calling from Canada: (530) 899-1455
We do have a Spanish speaking representative. If you are needing to speak to someone that speaks Spanish, please ask for Erick.
Shipping Information:
Orders usually ship out within 2-3 Business days. Please keep in mind that some products go out of stock before we can update them on our webpage. If your item becomes out of stock we will contact you letting you know when the item will be coming back instock or allow you to exchange it for another item or refund.
Refunds, Exchanges, Cancellation:
*There is minimum charge of $5 for all cancellations. This fee will be deducted from the refund amount. We've instituted this policy because of the percentages we are charged by the card companies.
*We do allow returns for exchange or refund however the buyer is responsible for return shipping fees. We don't take returns on used products. If you rode a board even just 1 time you can't return it! No EXCEPTIONS! We will cover shipping fees to ship new items out to you. Cancellation of orders can be done by phone (877)614-6673 only and we charge a $10 restocking fee on all canceled orders regardless of size. If the item has already shipped out when you cancel the order we cannot refund you for the shipping fees.
*Please take into consideration that skateboards often times will have scratches on the graphics. If your board is scratched upon receiving we will send a replacement to you but you will be responsible for the shipping costs to return the board to us and also for us to ship a replacement. NO EXCEPTIONS! Sorry but skateboards get scratched when you ship them across the country.
*Please note that any order that uses American Express as the payment type will be charged a 3% fee if the customer decides to cancel the order, or decides to do a refund for a return. This fee will be deducted from the refund amount, and is due to American Express changing their merchant policies.
By Standard Mail:
Boards on Nord
641 Nord Ave. Suite D
Chico, CA, 95926
Customer Service Availability: Monday through Friday from 10 AM to 5:30 PM PST.
By phone: (877) 614-6673
Calling from Canada: (530) 899-1455
We do have a Spanish speaking representative. If you are needing to speak to someone that speaks Spanish, please ask for Erick.
Shipping Information:
Orders usually ship out within 2-3 Business days. Please keep in mind that some products go out of stock before we can update them on our webpage. If your item becomes out of stock we will contact you letting you know when the item will be coming back instock or allow you to exchange it for another item or refund.
Refunds, Exchanges, Cancellation:
*There is minimum charge of $5 for all cancellations. This fee will be deducted from the refund amount. We've instituted this policy because of the percentages we are charged by the card companies.
*We do allow returns for exchange or refund however the buyer is responsible for return shipping fees. We don't take returns on used products. If you rode a board even just 1 time you can't return it! No EXCEPTIONS! We will cover shipping fees to ship new items out to you. Cancellation of orders can be done by phone (877)614-6673 only and we charge a $10 restocking fee on all canceled orders regardless of size. If the item has already shipped out when you cancel the order we cannot refund you for the shipping fees.
*Please take into consideration that skateboards often times will have scratches on the graphics. If your board is scratched upon receiving we will send a replacement to you but you will be responsible for the shipping costs to return the board to us and also for us to ship a replacement. NO EXCEPTIONS! Sorry but skateboards get scratched when you ship them across the country.
*Please note that any order that uses American Express as the payment type will be charged a 3% fee if the customer decides to cancel the order, or decides to do a refund for a return. This fee will be deducted from the refund amount, and is due to American Express changing their merchant policies.
NordBoardsCustomerService@Gmail.com
Please allow 1-2 business days for reply via email. If you need immediate assistance, please call customer service during business hours.
